FAQ 2017-04-07T10:48:52+00:00

If you have any queries it is hoped that you can find an answer on this page, if not feel free to contact us and we will deal with your query as soon as possible.
Thank You

Do I have to order a minimum number of garments?

How long will it take for me to receive my goods?
I need my goods urgently, can you help?
What is digitizing, why do i need it and what do i need to supply?
How much is it going to cost me to have my design digitized?
Can i use the same design again for a repeat order?
I already have my design on an embroidery disk, can you work from this?
Will you embroider goods that i have bought from somewhere else?
Can you supply childrens sizes?
Are you able to embroider caps?
I only want my name added to my garments, can you do this?

My logo is only text, do i still have to pay for the digitizing of the design?

Do i have to order a minimum number of garments?
No, we are happy to take any size of order, whether it is just one garment or one thousand garments.
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How long will it take for me to receive my goods?
We aim to dispatch all our goods within 10 working days, but this is subject to the time of the year, we will give you a more definite timescale when you make contact with us.
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I need my goods urgently, can you help?
Yes, if you are in a desperate hurry to receive your goods please make contact with us as soon as possible so as we can come to some arrangement. We will endeavour to accomodate all of your needs.
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What is digitizing, why do i need it and what do i need to supply?
Digitizing is the process where we turn your artwork into a computer format that is compatible with our embroidery machines and this allows us in turn to embroider your goods. All that we require from you is a clear copy of your logo whether it be on paper or already on a garment.
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How much is it going to cost me to have my design digitized?
It all depends on the size of your logo, but the average cost tends to be about £40. Once we have seen a copy of your logo we will be able to give you an exact costing, this can be done by simply e-mailing us a JPEG of your logo or sending a copy through the post.
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Can i use the same design again for a repeat order?
Yes you can as once the design has been digitized we will store it on our database for future reference at no extra cost to yourself.
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I already have my design on an embroidery disk, can you work from this?
Yes we can, all you would need to do is e-mail the logo as an attachment and we can work with it from there.
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Will you embroider goods that i have bought from somewhere else?
Yes, we will give you a quote for just the embrodiery of the design onto your garments.
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Can you supply childrens sizes?
We can supply childrens sizes in most of the goods that we offer.
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Are you able to embroider caps?
Yes, we have the necessary equipment to embroider all sorts of caps.
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I only want my name added to my garments, can you do this?

Yes, monogramming is one of the many services that we offer our customers.
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My logo is only text, do i still have to pay for the digitizing of the design?
Not normally as we have a vast range of different texts on our database, however if your text is very unusual youmight have to pay for digitization but this is very seldom the case,
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